Systems Documentation, Inc.

Menu

Resources

White Papers

Authoring in an Agile Environment

It’s a simple fact of life. Developing products in today’s world requires shorter cycles, sensitivity to customer needs, and a focus on deliverables that breaks the old waterfall development paradigm.

How To Write An Effective Concept

Whether you write in DITA or another format, you need to decide what information in a concept is important to a user.

Indexing effectively in DITA

DITA is useful for helping writers create small units of organized information that can be used in multiple contexts.

Key Whitepaper

This paper describes how to apply context to content using the DITA 1.2 keyref facility. It contains a simple example of building a topic that can be reused in multiple output deliverables without creating inter-topic dependencies.

SDI White Paper - Portals

Designing and Developing Portals

SDI Whitepaper - Structured Authoring

Delivering Customer Information: Structured Authoring Solves Your Business Problems.

Case Studies

Case Study - Rearchitecting a Small Software Company Information

This study describes what SDI Global Solutions did to help a small software company (hereafter referred to as SSC) to provide them with a basic infrastructure to support their information needs.

Webinar Series

DITA for Decision Makers

DITA for Decision Makers Webinar Slides

Why Your Information Isn't Reaching Your Customers

Why Your Information Isn't Reaching Your Customers Webinar Slides

Presentations

Concept Task Reference

A practical guide to choosing the right topic type. Presentation from Real World DITA conference, September 2009 Microsoft PowerPoint format See the speaker notes for details.

DITA for Decision Makers

Slides from the October 14. 2009 webinar, "DITA for Decision Makers: How Word and FrameMaker Might Be Wasting Your Money"

Managing Documentation Projects - Text

Text for "Managing Documentation Projects in a Collaborative World," which describes Web 2.0 and Agile and what they mean for a documentation project manager. Presented at the STC Summit in May 2010.

Managing Documentation Projects - Slides

Slides for "Managing Documentation Projects in a Collaborative World," which describes Web 2.0 and Agile and what they mean for a documentation project manager. Presented at the STC Summit in May 2010.

Documentation in a Collaborative World - What We've Learned

Text for "Documentation Projects in a Collaborative World: What We’ve Learned." This paper, given at the STC Summit in May 2011, describes evolving best practices for making the most of Web 2.0 and agile on documentation projects.

How DITA changed the TechComm Landscape

Keynote presentation at Real World DITA that addressed how Technical Communications has changed with the introduction of DITA and what the future holds.

Intelligent Command Platform and Portal Overview

This presentation is an overview of the Intelligent Command Platform and Portal.

Structured Authoring and DITA

This presentation was given at DocTrain West 2009. It unites Structured Authoring principles with DITA and gives an example process for designing and implementing structure into a set of topics.

How to Grow

How to Grow in the Technical Communication Profession: Slides from Larry Kunz’s webinar on January 10, 2013 for technical communication professionals in China.