As specialists in knowledge-based business activities, SDI uses a combination of its consulting, process improvement methods and workforce training and support capabilities to establish cost effective and productive end to end business process outsourcing capabilities for our clients. This includes establishing continuous improvement programs, performance reporting and assessments and adherence to customer and SDI standards.
Using a front office, back office model combined with globally located and deployed resources and assets, SDI can set up an outsourcing arrangement that meets your objectives overcoming many current challenges (increasing costs, availability of trained personnel, support, administration of technical infrastructure/applications, etc.).
SDI has in depth experience in a number of corporate/industry areas that can be considered for outsourcing:
- Product Support
- Technical Writing
- Training/Course Development
- Content Management and Delivery
- Engineering Data Lifecycle Management
- Audio/Visual/Media Production
- Product Testing
- Configuration/Change Management
- Knowledge Management Program Support
- Product Standards & Specifications
- Warranty/Registration Processing
- And other Business Operations activities