Systems Documentation, Inc.



Enterprise Content and Record Management for Healthcare

The requirement to better manage electronic healthcare information and the dearth of management strategies to help the healthcare industry meet demands such as e-discovery and compliance has highlighted the need for an overarching strategy to aggressively manage records and content.

To avoid fragmented, chaotic information processes, healthcare organizations must adopt an integrated set of strategies, standards, best practices, and technologies for managing patient-centric and organizational information.  SDI assists healthcare organizations meet this emerging and ever growing requirement and need for enterprise records and content management.

Many Health Information Management (HIM) professionals have expanded their role beyond managing health records (paper-based, hybrid, or electronic) to managing all types of clinical content, including PACS images, voice, text, and speech files, e-mail, and software versions, irrespective of whether it is officially part of the health record.

A broader role for HIM professionals is now emerging in the form of the enterprise records manager. This position oversees all of a healthcare organization’s records and content, including financial, administrative, and clinical data.  This role involves enterprise content and records management (ECRM).

ECRM combines two concepts: electronic records management and enterprise content management. At the foundational level, the two main components are defined as follows:

  • Electronic Records Management (ERM) is the electronic management of digital and analog records contained in IT systems using computer equipment and software according to accepted principles and practices of records management.
  • Enterprise Content Management (ECM) includes the technologies, tools, and methods used to capture, manage, store, preserve, and deliver content across the enterprise. Content stored in an ECM system is related to the data in the ERM systems but is rarely integrated to improve overall efficiencies.  With the advent of newer technologies, such as cognitive computing, content can play a larger role in supporting the knowledge needs of people in an organization.

Briefly described, content is generally considered the intellectual substance of a document. A record is defined as information created or received in the transaction of business and maintained as evidence in pursuance of legal obligations.

Healthcare organizations are beginning to view information as a business asset and recognize the need to manage it effectively in order to increase value, reduce risk, and improve operational efficiency.  The ECRM strategies, as applied by SDI to health records, health information, and organizational information, provide value to the entire enterprise by facilitating the location and use of information and effectively managing it throughout its lifecycle.

SDI can work with enterprise managers and staff to assess current conditions and recommend steps required to achieve a unified environment in which critical information is readily available when and where it is needed in the organization.

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