Krista Van Laan's The Insider's Guide to Technical Writing is a trustworthy guide to the modern world of technical writing, written in an engaging style that mixes encouragement with practicality.

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Content-management expert Mollye Barrett says that when it comes to structured authoring, "you need to be immersed. It's no good just to be sprinkled." Amen, sister!

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Ann Rockley and Charles Cooper gave me several years worth of wisdom in their talk, Content Strategy for Mobile Devices, at the STC Summit.

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What's going on at the STC Summit? A lot. Pull up a chair and let me tell you.

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This year's STC Summit keynote session rekindled the "mutual lovefest" between New York Times columnist David Pogue and his STC audience. It's clear that Pogue gets us and appreciates what we do, and that technical communication is more important than ever.

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It's been a while since I've written in this blog. I was going to write this article last week but there were things that demanded my attention so I had to put it off until today. Now that the apology is out of the way, let me get to the topic. On April 18, I attended a meeting of the local STC chapter and the topic was about the experience that C...

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When projects fail, managers often blame inadequate tools and training. But poor processes often are the real culprit -- and fixing those processes is the key to success. How can you get started? Join my progression session at the upcoming Technical Communication Summit.

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