I'm honored that WritersUA has published my paper from the 2011 STC Summit, Documentation in a Collaborative World: What We've Learned. In it I describe new techniques and best practices that have evolved in response to two trends that have changed the technical communication landscape: collaboration (Web 2.0) and agile programming.

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Join me on Friday, January 21, as I gather at the virtual water cooler with other members of the STC Technical Editing SIG to discuss best practices for editing on projects with user-generated content and on projects that use agile methodology.

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On the 175th anniversary of Mark Twain's birth, it's instructive to see what he had to say about spotting and predicting trends. Will some popular trends in technical communication prove to be more conjecture than reality?

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Lots of people are sharing their insights and ideas about doing documentation projects in agile. I love these conversations: they'll benefit everyone in our profession, and they'll make us more agile.

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How can we reconcile agile's "good enough to ship" mindset with the traditional editor's view that everything should be completely error free? Is there still room for craftsmanship in today's technical documentation?

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You can learn a lot on Twitter. These recent exchanges helped me crystallize my views about content and content strategy.

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As a representative of SDI, I'm in a position to recommend technical communication products to our clients. Before I can recommend your product, I need to know a few basic things about it.

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