You can learn a lot on Twitter. These recent exchanges helped me crystallize my views about content and content strategy.

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I always wanted to be able to title a post like this, so I figured that this call to action would be an appropriate time. (Of course, I could be wrong. You be the judge.) What I mean by the title is that Larry and I would like to give everyone the opportunity to tell us what you'd like to hear about. We'll do the thinking, researchi...

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Let's admit it; Google is ubiquitous. Whenever most of us are researching items for documentation or writing articles, it's very simple to go to search Google, look through the results returned, and find a decent link on the first page to use as a source. In fact, we even train others to do the same because it's so easy. A recent article in a loca...

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TechComm blogger Bill Kerschbaum says that technical documentation should do three things: educate, engage, and entertain. My favorite piece of technical documentation, a guide for Volkswagen maintenance, does all three -- brilliantly.

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Whenever I tell folks my job title, that's the question I get. I watch folks eyes glaze over as I try to describe, in simple terms, what it is an information architect does. In fact, I think that there are even some in technical communications who are unclear as to what information architects do. This article is my attempt ...

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Let's face it. When it comes to writing, we still think like solitary, lone writers. Even when we're in a collaborative environment, we tend to create our piece of content, submit it for editorial review, and then we're satisfied with a job well done. Even when we talk about using wikis and the like, the true collaboration opportunities are not as ...

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Those who follow me on Twitter may be aware that I've recently had surgery and it put me in a position to have to work from home for a few weeks. While my normal schedule permits me to work from home whenever I desire (I do so fairly frequently), I do tend to spend time in the office. The past couple weeks of working from home gave me a b...

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