Last night I sat in on the STC meeting about certification. It was an interesting presentation and generated a nice, healthy discussion. I did tweet a little during the presentation (very short handedly, in all honesty) using the provided hashtag. Overall, I think this is a good, positive step. I'm unsure as to whether it will enge...

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What's best for the corporation and what's best for the customer: Should they be the same? What happens when they can't be the same? Two recent articles explored this topic, and at first glance seemed to disagree with each other. Count on technical communicators to resolve the disagreement and bring harmony.

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One of the great things about being a grandfather is seeing things you never thought you'd see. As those of you who follow me on twitter know, I've been recovering from surgery this week so I was able to see my son put together a toy that was a present from me to his nephew. Image: Salvatore Vuono / FreeDigitalPhotos.net While I saw a lot ...

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I burned out after about 15 years as a technical writer. Moving to Marketing, where I learned about business and saw the company interacted with the outside world, gave me a new outlook and a new sense of purpose.

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Think terminology isn't important? Thomas Jefferson wrote "subjects" and then changed it to "citizens" -- and helped launch the 13 colonies on the path toward independence.

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Humans learn by doing. This is obvious when you watch young children. My grandson is constantly on the move; looking around corners; investigating every nook and cranny, even though he's been here dozens of times. People just love learning by doing. There's no two ways about it. However, they don't want to be frustrated and there could be times th...

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The volume of content on the web is becoming a flood. As I learn to handle the flood in my own life, I'm learning how to help my customers handle the flood of content in their lives. Guest post at Gryphon Mountain Journals.

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