Technical Documentation

Our staff resources are highly trained and experienced professionals with the extensive industry, functional, and technical knowledge that can only be gained over decades of experience. SDI's diverse workforce enables us to provide clients with delivery teams comprised of skilled experts who are collectively dedicated to providing the highest quality deliverables in the industry. Moreover, as needs change, our managed services approach enables us to expand and contract the team as appropriate so that the workload is managed seamlessly.

Cost Effectiveness

With operations around the world linked by advanced tools and technology, SDI can leverage cost-effective resources from our offshore locations and provide a team blended with local talent. This approach ensures our ability to maintain our strict quality standards while offering our clients the best value possible for all aspects of knowledge capture and management.

Standards Knowledge and Implementation

SDI not only develops and implements solutions according to industry standards such as DITA and SCORM; we stay current with revisions and updated processes to ensure that our deliverables conform to client requirements. Additionally, we provided training on standards specific to business requirements.

Project Management Capabilities

We share accountability for our client's business results and performance. Our clients have come to rely on our reporting and tracking tools to assist them in planning, budgeting, forecasting, and managing their business across a global organization.

End-to-End Capabilties

Our blend of services enables us to work with clients who are looking to move towards a structured authoring environment as well as augment their staff to get the job done.

Some of our technical documentation Services include:

• Writing & Editing services – Our team will start with your source material and write documentation in structured topics enabling the delivery of the information in multimedia formats.
• Conversion services – Our experts will take legacy information in whatever format and convert it to structured, reusable content. If we can determine the correct topic type, that will be used, otherwise the conversion will use the generic topic type for the information.
• Migration services – We convert your legacy information to DITA or structured content and we educate the clients on the paradigm changes and process changes required.
• Production services – Information is delivered in various formats (print, online, etc.). As we develop structured content for our clients, we also work with them to deliver the information in just about any format required.
• Structured authoring and DITA education – Our experts provide client teams with the knowledge necessary to create modular, structured documentation. We address structured authoring in any standard including DITA, DOCBOOK, S1000D, etc.
• Information architecture services – We work with our clients to correct architectural problems, identify reuse opportunities and calculate ROI.
• Information engineering – We analyzing and enhance workflow process in the information delivery system. We specialize in building processes from requirement and information gathering, through writing and reviewing, project management, change control, and final information delivery.
• Tool consultation – If you are looking for a new Content Management System, let our team guide you through the selection process using our proven methodologies which rely on the teams knowledge and experience.

To find out how SDI can help your organization achieve its goals, please contact us.